Firmware update

Maintenance

The app says an update is available, a dealer said firmware would fix an issue, or an update went wrong.

Typical repair cost

$50 to $120

Includes parts and labor. You get an estimate before any work starts.

Likely causes

Outdated firmware causing sensor or connectivity bugs
Interrupted update leaving the bike in a bad state
App pairing failures
Brand-specific update requiring dealer tools

How it gets fixed

Firmware update via app or diagnostic tool
Recovery from failed update
Sensor recalibration after update

Try this first

Before any update: charge the battery above 50%, keep your phone next to the bike, and do not power anything off mid-update. Interrupted flashes are how bikes get bricked. Bosch, Specialized, and some others require dealer-level tools for certain updates, which mobile techs carry for supported brands. If an update already failed, stop retrying and get it recovered properly.

Get this diagnosed at your door

Enter your ZIP and we route you to your city's repair request flow, pre-filled with this problem.